Bring Your Own Carrier Policy
BYOC lets you connect a carrier or communications provider you have chosen. This policy allocates responsibility for the parts VoxaLink does not control. It sits on top of the Customer Terms or Reseller Agreement, whichever you signed.
Contents
1. Your carrier relationship
Your BYOC provider is your provider. You are responsible for contracts, rates, credit, service levels, support escalation, caller-ID approval, emergency-calling capability, lawful use, number rights, and all information you give that carrier.
We may ask for carrier settings, IP addresses, SIP credentials, routing parameters and technical contacts so we can configure our systems. You must keep those details current and notify us before you change them in a way that would break routing or fraud controls.
2. What BYOC affects
- Call quality, emergency calling, caller ID, SMS, porting, fraud controls, lawful-intercept obligations, reporting, billing accuracy and support boundaries can all change when you bring your own carrier.
- We do not control a BYOC provider outage, rejection, fraud block, rate change, regulatory restriction, CLI rule, destination block or porting failure.
- You remain responsible for charges from that carrier and for traffic generated through your connected systems.
3. Security and fraud controls
We may restrict source IPs, require digest authentication, set channel caps, block suspicious destinations, or disable BYOC routing where needed to protect the network, upstream providers or customers, or where we reasonably suspect scam or spam traffic through that route. We will tell you when we reasonably can. The Scam, spam and disruption policy applies to BYOC traffic as well.
4. Privacy
If you connect a carrier, AI provider or storage account, that provider may receive information directly from your service. You are responsible for reviewing that provider and giving any required notices to your users or customers. Our Privacy Policy does not make us responsible for that provider's handling.